FAQ

FREQUENT QUESTIONS:
Security and Privacy
1.What assurances are there in using my credit card over the Internet?
2.Other players will be able to see my real name?
3.Do you sell lists of players to third parties for promotional or other purposes?
4.Can other players access my account?
Legality of Gambling
5.Your Casino accepts Canadian players?
6.Is it legal to play in your Internet casino from my country?
Chances of winning the Games
7.What are the odds of the games?
8.Can I be sure the games are fair?
Getting Started
9.Instructions to download the software and install the program
10.How can I register an account?
11.How can I deposit to play for real money?
12.Can I play for free?
13.How do I get money in the demo?
Deposits and Withdrawals
14.How do I make a deposit?
15.How to withdraw your winnings?
Technical details
16.What are the minimum requirements that my computer must have to download it?
17.E ‘need to connect to the Internet to play?
18.I have to call overseas to play at your casino?
19.I downloaded the program but I can not CasinoSetup.exe to start.
20.I tried to access the Casino but I can not connect to the casino server. What’s the problem?
21.I was in the middle of a game and I lost the connection, what happens now?
the Account and Password Information
22.I forgot my password. How do I get it back?
23.Can I change my password?
24.How can I view my Account Info?
25.Can I change the information in my account?
Customer service
26.How do I contact Customer Services?
Security and Privacy
1.What assurances are there in using my credit card over the Internet?
Use your credit card on the Internet is extremely safe. Our casino uses a sophisticated encryption system, impossible to decipher. Also Banks use encryption software for all their transactions over the Internet.
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2.Other players will be able to see my real name?
We will never expose your personal information to other players, your privacy is absolutely guaranteed.
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Our policy commits us not to be sold or distributed to third parties any details disclosed by the player. No one can send you advertising.
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4.Can other players access my account?
The system is password protected, which verifies the identity of the player before you can access any restricted operations. Only you and our Customer Support Manager you can access your account. You tell anyone your username and password.
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Legality of Gambling
5.Your Casino accepts Canadian players?
Commodore Casino is void in Canada. However, the Canadian players can play for fun. If a Canadian player has made a deposit, the casino will cancel the transaction.
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6.E ‘legal to play in your Internet casino from my country?
Laws vary from jurisdiction to jurisdiction. Commodore Casino will not be responsible in the face of your nation’s laws. Contact your local authorities for up to date information on the legality of Internet gaming in your jurisdiction.
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Chances of winning the Games
7.What are the odds of the games?
Our Casino offers the same odds of winning that you can find in all of Las Vegas casinos. Our wide range of games offers payouts of up to 99% of the bets.
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8.Can I be sure the games are fair?
The whole program has met strict criteria to guarantee security to all of our players. In addition each individual game (Spin, Poker, etc.) Is recorded in the Casino Server and is accessible from our Customer Support service.
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Getting Started
9.Instructions to download the software and install the program
– Click on any one of the buttons to download our FREE software for MS Windows 95, 98, Millennium Edition, NT, 2000, XP, and Macintosh.
– When the text window, click on “Save.”
– Make a note of the file name and save location.
– After downloading the file, click the file icon.
– Follow the instructions on the screen carefully.
– After installation, the icon of our casino will appear on your desktop.
– In addition, our program will also appear in the Start menu Programs group (Start).

Join our Casino and enjoy!
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10. How can I register an account?
It ‘s really very simple: you can register directly from the program.
Here are the instructions:
– Click on the “Real Play”
– Immediately after click on “Register Now” to load the registration form.
Or
– To register in the Demo Version Game
– Click on the “Cashier”
– Click on “Play for real money now” and then
– Click on “Register Now” to load the registration form.
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11. How can I deposit to play for real money?
To deposit click on any “Cashier” button.
– Choose payment method you prefer.
– Fill out the Casino Credit form.
– Click “OK” ….. and start playing!
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12. Can I play for free?
Yes. You can use the demo version all the time you want. When you’re ready to play for real, simply register a real account.
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13. How do I get money in the demo?
– Click on “Free Play”.
– Enter the amount you want to play demo.
– Click on “OK” and enjoy!
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Deposits and Withdrawals
14. How do I make a deposit?
To make a deposit, click on any of the “Cashier” button.
– Choose payment method you prefer.
– Fill out the Casino Credit form.
– Click on “OK” and enjoy!
Commodore Casino has 6 different deposit options and all purchases must be made in US funds:
– Credit Card
– Western Union
– International Money Order
– Bank Transfer
– Paypal
– Fire Pay
The Credit Card, FirePay, PayPal and Western Union are the fastest ways to make deposits.
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15. How to withdraw your winnings?
Commodore Casino sends all daily payments, courier service DHL and the speed of delivery of the checks depends on the speed of service in your location. For deposits made by credit card, we will credit your winnings to your credit card up to the amount of your deposit and all overages will be paid by check. Remember that Visa and MasterCard could not give their assent crediting of winnings. In this case we will send by check the total win amount. Click here for more information.
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Technical details
16. What are the minimum requirements that my computer must have to download it?
IBM compatible computer
Windows 98/95 / Millennium / NT / 2000 / XP
Pentium 100 MHz
16 MB RAM
16-bit color video card (800×600 resolution)
VGA monitor
20 MB free hard disk space
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17. E ‘need to connect to the Internet to play?
To play for free, you do not need to connect to the Internet; however you need to connect to our server to play with real money.
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18. I have to call overseas to play at your casino?
You do NOT need to call overseas to play Commodore Casino. You simply connect to the Internet. We guarantee that in our casino will not aggravate your normal telephone charges.
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19. I downloaded the program but I can not CasinoSetup.exe to start.
The original program may have changed while you downloaded. Remove the damaged program and try to download it again. This error can occur during high Internet traffic hours. Try re-downloading the software in the shortest times traffico.Se the problem persists, please contact our Customer Service Department, which will provide you the help you need.
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20. I tried to access the Casino but I can not connect to the casino server. What’s the problem?
Check that you have correctly typed your Username and Password.
If you forgot your password click here.
Make sure your computer is connected to the Internet.
To test your connection, open the browser of your choice (such as Netscape or Internet Explorer) and try to visit any website (eg. Www.yahoo.com).
If you have difficulties in the Internet connection, please contact your local Internet Service Provider.
If the Internet connection works properly, but you can not connect to our server please contact our Customer Service Department.
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21. I was in the middle of a game and I lost the connection, what happens now?
We work tirelessly to ensure that our servers offer the highest level of reliability to the players. In most cases, if the link to the Casino during an episode is interrupted, our server records the game results. If the disruption persists, contact your local Internet Service Provider. Contact any case our Customer Service WHEN THE ERROR OCCURS and do not forget to include your user name and a detailed description of what happened.
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the Account and Password Information
22. I forgot my password. How do I get it back?
Simple! Send an e-mail message to our Customer Service Department with the following information and writing
a “Forgot Password” in the subject line.
Contents: – Username
– Full name
– CAP
Our Customer Service will send you an e-mail message with your hint question you chose when registering. Reply to this email with the correct answer and you will be sent a temporary secret password that can be changed in real game mode from the menu “My Account.”
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23. Can I change my password?
Enter the version of the Royal Game:
Click on “My Account” from the top menu.
Select “Change Password”.
Enter your OLD password
Enter your NEW password
Re-Enter the NEW password to confirm.
Click on “OK”.
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24. How can I view my Account Info?
Enter the version of Real Play:
– Click on “My Account” from the top menu.
– Select “View Account Info”.
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25. Can I change the information in my account?
Sure! Enter the version of the Royal Game:
Click on “My Account” from the top menu.
– Select “Edit Account Info”
– Enter your NEW information.
– Click on “OK”.
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Customer service
26. How do I contact Customer Services?
Click on “Help” from the top menu. Select “Contact”.